INFORMATION FOR BINGEN WATER CUSTOMERS
UPDATE 5/13/2020 12:00 PM:
PLEASE READ CAREFULLY AND FOLLOW INSTRUCTIONS BELOW
The City of Bingen’s reservoirs have been dechlorinated and the main lines have been flushed. Both the reservoirs and the service lines are testing at normal and acceptable levels of chlorine.
TO FLUSH THE WATER LINES IN YOUR HOME OR BUSINESS:
After completing these instructions, you may use your water
Turn on your COLD water and let run for 20 minutes
Turn on your HOT water and let run until it turns cold, then continue to run for 20 minutes
Turn on outdoor faucets and water spigots for 5-10 minutes
Run an empty cycle on your dishwasher, washing machine, and any other appliance that is connected to your water.
We are asking residents to use the following schedule when flushing their lines so that we do not collectively draw too much from our water supply.
STEUBEN / SR14
LINCOLN – WEST
JEFFERSON – WEST
FRANKLIN – WEST
HUMBOLDT – WEST
LINCOLN – EAST
JEFFERSON – EAST
FRANKLIN – EAST
HUMBOLDT – EAST
WIND RANCH ROAD
Will the City continue to monitor the chlorine levels?
The City conducts daily tests at various locations throughout our distribution system. We will continue to perform our tests and monitor the water as usual.
What else should I know?
The chlorine did not come from the City of Bingen water system, but we are still trying to understand how and where the chlorine entered our water. The City of Bingen purchases 60% of our water from the City of White Salmon, and 40% is produced by our wells (we mix the two sources to help with the hydrogen sulfide odor that comes from our wells). We chlorinate Bingen’s water at one of our reservoirs. We will continue to investigate and will release information as it becomes available.
How can I be notified in the event of a future emergency?
Sign up for the emergency alert system through the Klickitat County Department of Emergency Management. The City of Bingen utilizes the emergency alert system to communicate urgent information.
Sign up for emergency alerts at the following link:
UPDATE 5/12/2020 3:00 PM:
What is the status of the correction plan?
We have been able to obtain a dechlorinating agent made of Vitamin C powder that is rated NSF-60 (safe for drinking water). The City of Bingen has two water reservoirs, both of which were filled with the over-chlorinated water. Currently, one of the reservoirs has been dechlorinated to an acceptable and safe level. The second reservoir still has too much chlorine but the level is slowly dropping as the dechlorinator works. City employees continue to conduct water tests to monitor the levels of chlorine in the reservoirs, and we are carefully managing the levels of water in the reservoirs so that we have enough water to flush the system.
What is the next step?
City Employees are still working to lower the chlorine in the second reservoir. After both reservoirs are at a safe level of chlorine, we will continue to flush the fire hydrants to clear the high levels of chlorine out of the water mains. We expect to continue with flushing hydrants this evening and we will be testing throughout the city to determine when the main lines have been cleared.
It is very important that City water customers STOP using Bingen water, so the service mains can be flushed methodically. When a customer uses water, it moves water and high levels of chlorine around the water system and makes flushing the main lines extremely difficult.
When will the water be safe to use again?
We will post an update here tomorrow morning and utilize the emergency notification system as well. It is very important that we clear the City's water mains before anyone flushes their home or business, so that more chlorine isn't drawn into private lines. We will be asking residents to follow a schedule when flushing their lines so that we do not collectively draw too much from our water supply.
We will be manning the free water filling station tonight from 4:00-6:00 PM at the White Salmon Fire Station (119 NE Church Ave, White Salmon, WA 98672)
UPDATE 5/11/2020 2:30 PM:
DUE TO HIGH LEVELS OF CHLORINE
DO NOT USE BINGEN CITY WATER
What does “do not use the water” mean?
Do not use the water for any purpose including but not limited to washing hands, showering, bathing, watering, laundry, or dishes.
I am a City of Bingen water customer, where can I get water?
Bingen water customers can fill water containers for free at the White Salmon Fire Station (119 NE Church Ave, White Salmon, WA 98672). Dates and times listed below. Bring your own containers.
May 10, 2020 4:00 – 6:00 PM
May 11, 2020 4:00 – 6:00 PM
How can I get updates?
Sign up for the emergency alert system through the Klickitat County Department of Emergency Management. The City of Bingen utilizes the emergency alert system to communicate urgent information and will continue to advise Bingen area residents as the situation develops. We will continue to post updates on the City of Bingen website as information becomes available.
Sign up for emergency alerts at the following link: https://public.coderedweb.com/CNE/en-US/BF5B7F06087B
What is the City of Bingen doing to correct the situation?
City employees continue to work diligently to restore safe, usable drinking water to our customers as soon as possible. We are sourcing a dechlorinating agent to be used in our reservoirs, then we will flush City fire hydrants and give residents instructions on how to flush the lines in their home.
Where did the chlorine come from?
The chlorine did not come from the City of Bingen water system. We have been able to trace the extremely high chlorine above the connection point with the City of White Salmon’s water system. The high chlorine did not come from employee error or a City of Bingen equipment failure.
What else should I know?
Bingen water customers should be aware that until the reservoirs are dechlorinated, and the system has been flushed, the chlorine levels in your home may fluctuate. This does not mean that the water is safe to use as the levels may change rapidly depending on the flow of water.
How will I know when the water is safe to use again?
The City will continue to send information out utilizing the emergency notification system listed above, and information will be posted on our website as it becomes available